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Stress Free Car Crash Repairs at Fran’s
Obviously every accident repair can be quite traumatic for the vehicle owner; we at Fran’s Crash Repairs guarantee a stress/hassle free process. Francis or Colleen take the initial call from Customers and from there on most of the Customer stress is taken away by our unique “Claims Management System”
Fran’s Crash Repairs Claims Management System
1. Towing Service free of charge *
2. Assistance with claims forms
3. Replacement car organised, temporary transfer carried out
4. Customers are informed of excess, car hire entitlements, vat liability etc.
5. Estimate completed and figures agreed with Engineers
6. Claim form, invoice and payment waiver, scanned, then emailed for swift processing or posted if required.
7. Written three year guarantee provided to all Customers
*(conditions apply)
Waiting Area
Customer Facilities
As well as a convenient location and good access Fran’s Crash Repairs also offer good customer care facilities. These include easy parking, comfortable reception and waiting area with access to telephones, replacement cars, taxi services and personal customer returns where necessary. The business also operates extended opening hours for customer’s convenience, while an out of hour’s service will always be provided to meet specific customer needs.
Unique Post Repair Handover Area
With direct access from the waiting area, we provide a unique covered and heated area providing Customers a comfortable and private area to inspect vehicles before collections ensuring satisfaction.
Conclusion
At Fran’s Crash Repairs we have built one of Portlaoise’s most successful independent accident repair centres on the basis of high standards of workmanship and customer services. We see Recovery and Repair quality as of paramount importance and have invested in facilities and staff training in order to ensure we can effectively tackle present and future automotive technology. Alongside this we also strive to provide the customer with a level of service that is exceptional. This is based on the principle of accommodating individual customer needs and making the whole claims incident as simple as possible for the Customer. In doing this we are able to ensure very high customer satisfaction ratings and levels of customer retention.
Fran’s Crash Repairs © 2010|Clonminam Business Park, Portlaoise, Co. Laois|Phone: 057 8661481|Fax: 057 8661495|Mobile: 086 2644018|Email: franscrashrepairs@eircom.net|Designed by PC Mechanic